FAQs - Shipping and Returns

The delivery time will be from the moment the package leaves our warehouse.

• Home delivery: approximately 4/5 days (working days).

You will be shown an estimated delivery date. Please note that non-working days and weekends do not count towards the shipping period.

These delivery periods may be affected during the sales season or special campaigns such as Decimas Day's, Black Friday and Christmas.

There are two types of delivery: home or store. The cost of the order will depend on the shipping method you select.

• The cost of home delivery will be free from €60 (89€) and €3.95 (6,99€) for the others orders. Special conditions for shipments to the Balearic Islands.
• Store delivery: free.

Once your order has been placed you will receive a purchase confirmation email. You will receive another email letting you know that your order has left the warehouse and is on its way. Finally, when your order has arrived at the store you will receive an email confirming that you can go and pick it up.

Remember that you must pick it up within a maximum of 30 business days.

If after 30 days your order has not been picked up, your order will be cancelled. You can request a refund, which will carry a €10 penalty that will be deducted from the refund.

Requesting a return through a home pickup is very easy.

If you placed the order from your customer account:

• Log into your customer account and select the order you want to return. Once inside: mark the item(s), the reason for the return and the address where you want the package to be picked up. Please pack the contents well so that nothing inside can be seen or fall out. In the case of footwear, place it correctly in its box and put that box inside a bag, well sealed and protected.
• The courier will come to the address you provide to pick up your package.
• As soon as your items arrive at our warehouse and have been checked, the amount will be refunded using the same payment method used to place the order.

If you placed the order as a guest:

• Write an email to [email protected].
• In the email, state your order number, the items and size you want to return, and confirm the full pickup address. Please pack the contents well so that nothing inside can be seen or fall out. In the case of footwear, place it correctly in its box and put that box inside a bag, well sealed and protected.
• The courier will come to the address you provide to pick up your package.
• As soon as your items arrive at our warehouse and have been checked, the amount will be refunded using the same payment method used to place the order.

Yes, at any of our stores, except franchises. Check our stores here: Store list

You only need to present the purchase confirmation email showing your order number.

You can make returns within 30 calendar days following your purchase.

Décimas reserves the right to reject returns notified or sent after the set deadline, or garments that are not in the same condition in which they were received. Please remember that items to be returned must be in perfect condition with their original packaging. You must pack the contents well so that nothing inside can be seen or fall out.

In the case of footwear, place it correctly in its box and put that box inside a bag, well sealed and protected.

Face masks and underwear cannot be exchanged or returned for hygiene and safety reasons.

If there was any error in the amount of your refund, please get in touch by sending an email to [email protected] and our customer service team will resolve it as quickly as possible.

As soon as we receive your package at our warehouse, the amount for the items will be refunded using the same payment method you used. We will send you the return receipt by email.

If your order had shipping costs when you placed it, these will not be refunded. However, the pickup costs for the first exchange or return are covered by Decimas.

Yes, you can go to your nearest store to make an exchange. To do so, you only need to present the purchase confirmation email showing your order number. Please remember that items to be returned must be in perfect condition with their original packaging.

The first exchange or return of each order is free, Décimas covers the cost of shipping. For subsequent exchanges you will need to arrange shipping with a courier company and send it to the following address:

DEP. CAMBIOS WEB AVDA

América nº 3 Fontanar - 19290 Guadalajara

Please remember that items to be returned must be in perfect condition with their original packaging.

Yes, but it has special conditions.

Delivery times range between 4 and 5 business days for home deliveries. Store deliveries are free and can take between 8 and 10 business days.

Shipping costs for orders with home delivery are calculated based on the number of items, weight and volume. These costs will always be shown before you confirm your purchase.

If you need to exchange or return any of the items in your order, remember that you have 30 business days from the date you placed the order. You can do this at one of our stores or by sending your items. The full process and shipping costs will be your responsibility.

Please pack the item(s) well, so that nothing inside can be seen or fall out, with their original packaging and box in the case of footwear, and write the following address on the outside of the package:

DEP. CAMBIOS WEB

AVDA América nº 3

Fontanar - 19290

Guadalajara

Yes, but it has special conditions.

Store deliveries are free and can take between 8 and 10 business days.

If you need to exchange or return any of the items in your order, remember that you have 30 business days from the date you placed the order. You can do this at one of our stores or by sending your items. The full process and shipping costs will be your responsibility.

Please pack the item(s) well, so that nothing inside can be seen or fall out, with their original packaging and box in the case of footwear, and write the following address on the outside of the package:

DEP. CAMBIOS WEB

AVDA América nº 3

Fontanar - 19290

Guadalajara

Yes, but it has special conditions.

Store deliveries are free and can take between 8 and 10 business days.

If you need to exchange or return any of the items in your order, remember that you have 30 business days from the date you placed the order. You can do this at one of our stores or by sending your items. The full process and shipping costs will be your responsibility.

Please pack the item(s) well, so that nothing inside can be seen or fall out, with their original packaging and box in the case of footwear, and write the following address on the outside of the package:

DEP. CAMBIOS WEB

AVDA América nº 3

Fontanar - 19290

Guadalajara