FAQs - Shipping and returns

The delivery time will be from the moment the package leaves our warehouse.

• Home delivery: approximately 4/5 days (working days).

You will be shown an estimated delivery date. Please note that non-working days and weekends do not count towards the shipping period.

These delivery periods may be affected during the sales season or special campaigns such as Decimas Day's , Black Friday and Christmas.

The cost of home delivery will be free from €60 (89€) and €3.95 (6,99€) for the others orders.

GLS is in charge of managing the deliveries and collections of your orders.

Requesting a return through a collection at your home is very easy.

If you placed the order from your customer account:

• Enter your customer account and select the order you want to return. Once inside: mark the item(s), the reason for which you are returning it and the address where you want the package to be picked up. Please pack the contents well so that what is inside cannot be seen or come out. In case it is footwear, place it correctly in its box and this, inside a bag, well closed and protected.
• The carrier will go through the address you indicate to pick up your package.
• As soon as your items arrive at our warehouse and are checked, the amount will be paid through the same payment method with which the order was placed.

If you ordered as a guest:

• Write an email to atencionalcliente@decimas.es.
• Indicate in the email your order number, the items and the size you want to return and confirm the full collection address. Please pack the contents well so that what is inside cannot be seen or come out. In case it is footwear, place it correctly in its box and this, inside a bag, well closed and protected.
• The carrier will go through the address you indicate to pick up your package.
• As soon as your items arrive at our warehouse and are checked, the amount will be paid through the same payment method with which the order was placed.

You can make returns during the 30 calendar days following your purchase

We remind you that the items to be returned must be in perfect condition, with their original packaging, all their labels and the hygienic protector in the case of bikinis and swimsuits.

Decimas reserves the right to reject returns communicated or sent after the established period, or garments that are not in the same conditions in which they were received. We remind you that the items to be returned must be in perfect condition with their original packaging. You must pack the content well so that what is inside cannot be seen or come out.

In case it is footwear, place it correctly in its box and this, inside a bag, well closed and protected.

Changes or returns of masks or underwear are not allowed for hygiene and safety reasons.

If there is an error in the amount of your return, contact us by sending an email to customerservice@decimas.es and our customer service team will solve it as quickly as possible.

If your order had transportation costs when you placed it, these will not be refunded. However, the collection costs in the first change or return are assumed by Decimas.

The first change or return of each order will be free, Decimas is responsible for the cost of transport. In subsequent changes you will have to manage the shipment with a transport company and send it to the following address:

We remind you that the items to be returned must be in perfect condition, with their original packaging, all their labels and the hygienic protector in the case of bikinis and swimsuits.