FAQs - Other frequent questions
At TENTH we want to help and answer all questions regarding your order or any process involved in purchasing it.
If you still have more questions, please contact us and we will answer you right away.
Can I place my order for a gift?
Yes, we can include the gift receipt in your order. Tick the “add gift receipt” box before completing the checkout process and it will be included in the package. If you need it after the order has already been shipped, we can send it to you by email. By using the gift receipt, only exchanges for other items are accepted; refunds are not available."
Can I request the Tax Free?
Only for shipments with collection in store. You can request Tax Free in the store, once you pick up your order. Remember to show your passport, ID card, or any other document admitted by law that proves your residence outside the EU.
Can I request an invoice?
If you want an invoice for your order, you can request it by sending an email to [email protected]
The invoice will be sent by email to the Client, provided that he has given his consent for it. In addition, the Client will also have the right, in any case, to request the invoice in paper format, as it is an inherent right to their condition of Client.
Could I receive regular information concerning news and special offers from TENTH?
How do I unsubscribe from the newsletters?
You can unsubscribe at any time, from your account or by clicking on the link that you will find in all emails in order to unsubscribe from our newsletters.
How do I report a faulty item?
Should you receive a faulty item, please contact our custumer service team via our email [email protected] and we will solve it as soon as possible.
Can I check if an item is available in the store?
The option 'availability in store' appears on each product file and you can find the sizes available in your nearest store by entering your zip code.